Success driven by record number of new customers and expanded channel program

COLUMBUS, Ohio – February 17, 2009 – Driven by the growing demand for its quality monitoring and call recording technology, CallCopy, Inc., a leading provider of innovative performance management solutions, reported record year-over-year revenue growth of more than 200 percent during the 12-month period ending in December 2008.

“In terms of organizational growth and accomplishments, 2008 turned out to be the best year to date for CallCopy,” stated Ray Bohac, president and chief executive officer of CallCopy. “We experienced strong growth in 2007, and built on that momentum for an even better 2008. Because of our customer-focused mentality, we continuously seek input from our customers regarding how we can better serve them and the market. Their feedback has consistently told us that CallCopy’s combination of technology, support and speed of deployment is unrivaled in the market. We see these as key factors as we position ourselves for continued success in 2009 and beyond.”

Bohac also noted that in difficult economic times, CallCopy’s solutions allow organizations to remain competitive by improving their operational efficiencies. By identifying the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

From a technology perspective, CallCopy developed tighter integration with several leading telephony vendors. The company’s call recording solution passed rigorous tests to receive certification on both the Avaya and ShoreTel platforms in 2008, ensuring customers have the best call recording solution available to meet their needs. Additional product enhancements released throughout the year improved the ability to capture, search, and analyze voice recordings and screen captures to improve customer service, increase productivity and meet compliance regulations.

Updates to its channel program positioned CallCopy for future growth by enabling resellers and distributors of all sizes to help drive new revenue streams. The new program’s tiered offerings provide flexibility and help to maximize profit potential for both sides. New channel relationships established in 2008 included NACR, Avaya’s largest BusinessPartner worldwide; and CNP Technologies, one of ShoreTel’s leading worldwide partners. Through its expanded direct sales and channel programs, CallCopy has realized significant traction across a variety of vertical markets, including the healthcare, financial and high-tech industries.

“CallCopy was recently recognized as Business First’s ‘Best Place to Work’ in Central Ohio,” added Bohac. “This underscores our goal of attracting and retaining the best and brightest individuals to be part of our team. Our employees are fundamental to our mission of providing the highest level of service in the industry. In a recent customer satisfaction survey published as part of DMG’s 2008 – 2009 Quality Management/Liability Recording Product and Market Report, CallCopy scored at or near the top in every category. This included a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. We anticipate that during 2009, we will continue to gain market share by providing companies with the right-size applications and services with an undeterred focus on exceeding customer expectations.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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Leading Avaya BusinessPartner to distribute CallCopy’s suite of contact center solutions

COLUMBUS, Ohio – November 18, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya’s largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy’s suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR’s contact center solutions offerings with CallCopy’s easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy’s suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

“NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users,” said Ed Porter, director of partner programs at CallCopy. “Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market.”

As a result of the alliance, NACR’s customers will be able to work directly with NACR for sales, installation and support of CallCopy’s full product suite. CallCopy’s solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy’s pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

“Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions,” said Barb Courneya, NACR national contact center technology director. “We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers’ challenges.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today’s leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer’s business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

Call Recording Application Is Compatible With Key Avaya Telephony and Contact Center Software; Helps Businesses Monitor and Improve Quality, Better Manage Operating Efficiencies and Comply With Industry Regulations

COLUMBUS, OH–(January 16, 2008) - CallCopy, one of the fastest growing companies in the call recording/quality monitoring market, today announced that its cc: Discover call recording module is compliant with key telephony and contact center solutions from Avaya Inc., a leading global provider of business communications applications, systems and services.

The cc: Discover suite helps businesses measure their quality of service and customer satisfaction, providing insight and analysis into key strengths and opportunities for improvement. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.01, the company’s industry-leading telephony software for both Internet protocol (IP) and traditional TDM-based communications.

“CallCopy is proud to be able to offer an additional Avaya-tested recording solution, adding to our two prior compliance ratings,” said Ray Bohac, president and CEO of CallCopy. “The ability to offer cc: Discover recording as an additional option widens the scope of solutions we can offer our customers using Avaya TDM and IP telephone systems in their contact centers.”

CallCopy is a member of the Avaya DevConnect Program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, CallCopy is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like CallCopy who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available, getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About CallCopy

CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, today announced its new solution set with the release of CallCopy Version 3.4. The 3.4 release brings to market many new features, including major enhancements to CallCopy’s quality management tools and expanded VoIP recording capabilities.

A key highlight of CallCopy 3.4 is the VoIP recording enhancements, specifically the ability to record IP calls on Avaya, Cisco, and Nortel telephone systems without the need for costly CTI licensing. While CallCopy already supports VoIP recording with the SIP protocol and the G.711 codec, with Version 3.4 the Avaya H.323, Cisco Skinny, and Nortel UNIStim protocols are also supported. The G.729 VoIP codec is supported as well.

Companies who are undergoing a gradual migration from TDM to VoIP telephony will benefit from CallCopy’s ability to blend recording for both platforms in a single-server solution. Because of this flexibility in the CallCopy recording system, customers benefit from a lower hardware cost and an easier transition to IP telephony.

CallCopy’s new quality management tools include a web-based evaluation form editor, tighter Integration of the quality management tools into the recording application, new drill-down quality reporting, and the ability to leverage the CallCopy evaluation form builder in the training room for tests, quizzes, and other skills assessments.

“CallCopy has always been an innovator in the call recording market. Our past releases broke new ground with our priority-based recording schedules, advanced record exporting capabilities, multi-tenant system design, and dual-monitor screen capture. The 3.4 release brings new benefits to the market by delivering solutions to any mix of recording needs in a single-server solution,” said Raymond Bohac, CEO of CallCopy, Inc. “We are also strengthening the quality management tools in our software, making them easier to use while expanding the functionality of the system. By expanding support for new VoIP protocols and codecs, we have increased the range of customers we can provide solutions to,” he added.

But quality is not just a component of the software. “We are moving quality to the center stage. It goes beyond our products; we are embracing quality as the core principal of our operations. From direct and distributor sales to all levels of support, CallCopy’s mission is to bring higher levels of quality to our customers, so they can bring higher levels of quality to their customers. That’s how we are ‘Bringing Quality Back to Quality Management,’” said Rick Daley, CallCopy’s VP of Sales and Marketing.

“CallCopy stands out in the QM/recording market for its intuitive design and ease of use. Because CallCopy is easier to use, our customers become more proficient in less time, accelerating the many returns on their investment,” Daley added.

CallCopy, Inc. , a provider of contact center quality management and call recording solutions, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

CallCopy Inc. is the developer of the CallCopy QM / Recording software, an application suite that enables contact centers to improve operating efficiencies and increase revenue performance through improved quality management, coaching and training practices. CallCopy software is flexible and scalable to the needs of an enterprise, with a single-server solution that can record 100% of the calls for one department while another department uses random monitoring. The CallCopy solution is designed to support communication networks and contact centers based on Avaya Communications Manager, an industry-leading application that enables both digital and Internet protocol (IP) communications. As a result, companies can increase the value of their Avaya telephony and contact center systems by adding a robust call recording and full quality management suite.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies — including IP telephony, contact centers and mobility applications — helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

Membership in Avaya’s developer community will help us continue to grow our business by serving customers more efficiently and effectively,” said Ray Bohac, CEO of CallCopy Inc. “CallCopy is focused on bringing higher levels of quality to businesses, so they in turn can bring higher levels of quality to their customers. Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we will be able to ensure our solutions continue to meet this quality standard. Our relationship with Avaya will help to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can accelerate the many benefits to their bottom line.”

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony Integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) — a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the involvement of companies like CallCopy, our Avaya developer community has become a catalyst for rapid innovation — creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership — Registered, Gold and Platinum — each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. CallCopy is a Gold-level member of the Avaya DeveloperConnection program.

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at www.devconnectprogram.com.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com