COLUMBUS, Ohio – March 10, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today named Syntellect as its “2008 Distributor of the Year.” This marks the inaugural year for the award, which recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. The award was presented to Syntellect at its Interactions 2009: User and Management Conference in Scottsdale, AZ.

“The Distributor of the Year award is a testament to Syntellect’s outstanding commitment to CallCopy as a strategic partner,” said Ed Porter, director of partner programs at CallCopy. “Syntellect has successfully introduced our solutions to new customer segments and also integrated our technology into its own products. Working together, Syntellect and CallCopy are able to provide customers with award-winning solutions that meet their growing contact center management needs. We appreciate all the effort that Syntellect put into marketing and distributing our solutions to its broad base of customers, and look forward to a successful 2009.”

“We are honored to receive CallCopy’s inaugural Distributor of the Year award,” said Syntellect President Steve Dodenhoff. “The award reflects the efforts of two great organizations that are committed to providing their customers with best-of-breed solutions that result in more efficient, easier to run and more profitable contact centers. The award is a compliment to the efforts of our team, which has truly embraced CallCopy and Syntellect’s vision for our partnership.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification and support levels. CallCopy’s product suite includes solutions that are scalable enough to meet the needs of small businesses, as well as large enterprises, which broadens the sales opportunities for distributors. CallCopy provides partners with the training, sales tools and joint marketing efforts needed to effectively serve their customers and win new business.

To learn more about CallCopy’s solutions and the company’s channel program, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Syntellect

Syntellect helps its customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. The company measures success by its ability to implement and continuously support solutions for its customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.

For more information about Syntellect, Inc. visit www.syntellect.com.

COLUMBUS, Ohio – February 24, 2009 – CallCopy, a leading provider of innovative performance management solutions, today announced that it has received the highest Overall Vendor Satisfaction rating in a recent survey conducted by industry analyst DMG Consulting (DMG). The “2008-2009 Quality Management/Liability Recording Product and Market Report” is designed to assist contact center and IT managers in selecting the best solution, technology and partner to meet their organization’s current and future needs.

For the report, DMG surveyed customers from 11 leading workforce optimization (WFO) solution providers. Participants were asked to rate their vendor in six categories, including product, implementation, service and maintenance, training, professional services and overall vendor satisfaction. CallCopy received the highest overall vendor satisfaction rating, with a score of 4.6 (highly satisfied), and was the only vendor to receive a 5.0 (completely satisfied) for implementation. In addition, the company did not score below a 4.3 (highly satisfied) for any of the six categories.

“CallCopy fared very well in the workforce optimization customer satisfaction survey,” stated Donna Fluss, president of DMG Consulting. “The company received the highest score in both the Implementation and Overall Vendor categories, which indicates that CallCopy is highly committed to its customers and to successfully implementing its solutions.”

DMG analyzed each company’s strategy, products, functionality, technology, implementations, packaging, pricing, training, workshops and customer satisfaction ratings. Combined with strategy, ability to execute, revenue, and market activity and share, in-depth company profiles were generated. The final report provides the most detailed and accurate market information available and enables end users to choose the right solution at the right price for their contact center.

“CallCopy has always focused on developing and implementing products that consistently meet and exceed our customers’ needs and help them grow their businesses,” said Patrick Hall, director of professional services for CallCopy. “The results of the DMG report certainly validate our efforts and reinforce other recent awards and recognition. The fact that we were rated so highly by our customers says a lot about our company and products. We appreciate our customers’ confidence and their positive feedback, which serves as constant motivation for us to continually innovate and improve.”

To review DMG Consulting’s full vendor profile of CallCopy, as well as the results of the satisfaction survey, visit http://www.callcopy.com/documents/dmg.html.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About DMG Consulting

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and real-time analytics. DMG Consulting is also the leading provider of industry research for many segments of the contact center market, including: Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying/Feedback, Workforce Management, Contact Center Outsourcing, Hosted Contact Center Infrastructure Solutions and Interactive Voice Response Systems.

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Success driven by record number of new customers and expanded channel program

COLUMBUS, Ohio – February 17, 2009 – Driven by the growing demand for its quality monitoring and call recording technology, CallCopy, Inc., a leading provider of innovative performance management solutions, reported record year-over-year revenue growth of more than 200 percent during the 12-month period ending in December 2008.

“In terms of organizational growth and accomplishments, 2008 turned out to be the best year to date for CallCopy,” stated Ray Bohac, president and chief executive officer of CallCopy. “We experienced strong growth in 2007, and built on that momentum for an even better 2008. Because of our customer-focused mentality, we continuously seek input from our customers regarding how we can better serve them and the market. Their feedback has consistently told us that CallCopy’s combination of technology, support and speed of deployment is unrivaled in the market. We see these as key factors as we position ourselves for continued success in 2009 and beyond.”

Bohac also noted that in difficult economic times, CallCopy’s solutions allow organizations to remain competitive by improving their operational efficiencies. By identifying the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

From a technology perspective, CallCopy developed tighter integration with several leading telephony vendors. The company’s call recording solution passed rigorous tests to receive certification on both the Avaya and ShoreTel platforms in 2008, ensuring customers have the best call recording solution available to meet their needs. Additional product enhancements released throughout the year improved the ability to capture, search, and analyze voice recordings and screen captures to improve customer service, increase productivity and meet compliance regulations.

Updates to its channel program positioned CallCopy for future growth by enabling resellers and distributors of all sizes to help drive new revenue streams. The new program’s tiered offerings provide flexibility and help to maximize profit potential for both sides. New channel relationships established in 2008 included NACR, Avaya’s largest BusinessPartner worldwide; and CNP Technologies, one of ShoreTel’s leading worldwide partners. Through its expanded direct sales and channel programs, CallCopy has realized significant traction across a variety of vertical markets, including the healthcare, financial and high-tech industries.

“CallCopy was recently recognized as Business First’s ‘Best Place to Work’ in Central Ohio,” added Bohac. “This underscores our goal of attracting and retaining the best and brightest individuals to be part of our team. Our employees are fundamental to our mission of providing the highest level of service in the industry. In a recent customer satisfaction survey published as part of DMG’s 2008 – 2009 Quality Management/Liability Recording Product and Market Report, CallCopy scored at or near the top in every category. This included a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. We anticipate that during 2009, we will continue to gain market share by providing companies with the right-size applications and services with an undeterred focus on exceeding customer expectations.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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CallCopy finishes first for annual award based upon input from company employees

COLUMBUS, Ohio- November 14, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has been awarded first place in it’s in Business First’s “Best Places to Work Awards.” Winners were announced on Thursday, November 13, 2008 at a luncheon held at the Greater Columbus Convention Center. The awards are given out annually to the top employers in Central Ohio, and are based upon workplace satisfaction surveys.

“We are honored to be recognized as one of the best places to work in Central Ohio,” said Ray Bohac, president and chief executive officer of CallCopy. “There are many great companies in this region and to be ranked at the top in terms of employee workplace satisfaction speaks volumes about the dedicated efforts of our team. I appreciate the kind words of our CallCopy team who contributed their voices about our company to the awards program, and would like to publicly recognize their efforts in helping to create a work environment that has resulted in personal and corporate success. Our ability to deliver great customer service begins with happy employees, and we will continue to promote a stimulating and rewarding environment that attracts and retains the best people.”

Business First’s Best Places to Work Award is a voluntary nomination-based program. Employees of companies nominated for the award were asked to take part in an anonymous online survey, which was used to evaluate each company’s workplace policies, practices, philosophy, systems and demographics as well as employee satisfaction.  To be eligible, companies had to have a minimum level of local, full-time employees complete the survey.  All companies that meet the minimum completed survey requirement then have their individual scores tallied by a third-party research company and are sent a basic report of their company’s scores. Each company is then ranked against the other companies in their size category.  The top companies in each size category are honored as Business First’s Best Places to Work.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they in return can deliver the highest levels of quality to their customers. CallCopy cc: Discover is a suite of contact center solutions that combines call recording and quality management with desktop screen captures, customer surveys and speech analytics. The cc: Discover platform offers a flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps deliver a 360-degree view of performance into a 3-D perspective. For more information, visit www.callcopy.com.

Company’s cc: Discover Recognized as Best Recording and Quality Monitoring Solution in the Americas Region

COLUMBUS, OH, Jul 09, 2008 CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has received the best in class award in the category of “Best Recording and Quality Monitoring Solution in the Americas Region” presented by ContactCenterWorld.com. The award recognizes CallCopy’s cc: Discover suite, which includes cc: Voice call recording solution, and cc: Quality, a quality monitoring solution that provides a diverse range of reporting options for identifying trends across the call center.

The Members’ Choice Awards have been recognizing industry solution providers that sell products or services to contact centers for the past six years. Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the scores customers placed on each organization in the areas of robustness of its solutions, after care support, return on investment, and overall satisfaction of the product or service.

“It is clear that so many companies in the industry deserve recognition, and we raise our hats to them,” said Raj Wadhwani, president of ContactCenterWorld.com. “The recipients of the 2008 Members’ Choice Awards are the vendors whom we should make sure are on our short list when we look for solutions because clearly they have very satisfied customers.”

“We appreciate the trust our customers have in our solutions, and we are excited to be recognized by those we serve for having the ‘best recording and quality monitoring solution in the Americas region,’” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “At CallCopy we work hard to ensure that we deliver products that offer a quick return on investment and provide excellent ongoing customer service. The award is a compliment to our entire team that works tirelessly to deliver robust call recording and quality monitoring solutions that continue to meet the demands of our customers and the industry.”

About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information, go to http://www.ContactCenterWorld.com.