COLUMBUS, Ohio – April 16, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks. As a result of the agreement, Pluto Networks will market and sell CallCopy’s suite of contact center solutions as part of its portfolio of VoIP and contact center product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

CallCopy’s award winning suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application.

“We are very pleased to be adding Pluto Networks as a distribution partner,” said Ed Porter, director of partner programs at CallCopy. “We’re obviously familiar with the work that they’ve done in the local market here in Columbus. But they also have a truly global reach, with a presence in 23 countries around the world. The scalability of CallCopy’s solutions will align perfectly with their client base, which ranges from small business to enterprise-level organizations.”

Pluto Networks has built a reputation as global thought leaders, being named as a finalist for Company of the Year in the prestigious TechColumbus Innovation Awards. In addition, Chairman and CEO Larry Chaffin was a finalist for Executive of the Year on two occasions. They have provided award winning leadership in the areas of VoIP and call centers, WAN Acceleration with Riverbed and Fastsoft, and network /organizational security. While specializing in the needs of large and enterprise companies, Pluto Networks has built a successful practice focused on the SMB market, providing access to the same level of service and technology typically accessible only to larger organizations.

“Partnering with CallCopy will allow us to bring their innovative contact center solutions to our customers,” said Larry Chaffin, chairman and CEO of Pluto Networks. “They have a great reputation for providing exceptional service, and that is the same principle on which Pluto Networks was built. I think that this will be a great fit for both companies, and look forward to working with the CallCopy team.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Pluto Networks

Pluto Networks is a virtual company whose employees span 23 countries and speak 37 languages. These experienced professionals offer services and consulting in networking, security, VOIP optical and wireless. Pluto Networks matches the expertise of its staff members to specific client needs. Its virtual nature enables Pluto Networks to offer quality services at a savings to their clients. The company is a Riverbed, Fastsoft, Cisco, Qualys, TriGeo, ChaseTek, ProCurve, PointSec and Symantec Partner. Pluto Networks is a self-funded and its revenue has grown 73% year to year.  For more information, visit www.pluto-networks.net.

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COLUMBUS, Ohio – February 24, 2009 – CallCopy, a leading provider of innovative performance management solutions, today announced that it has received the highest Overall Vendor Satisfaction rating in a recent survey conducted by industry analyst DMG Consulting (DMG). The “2008-2009 Quality Management/Liability Recording Product and Market Report” is designed to assist contact center and IT managers in selecting the best solution, technology and partner to meet their organization’s current and future needs.

For the report, DMG surveyed customers from 11 leading workforce optimization (WFO) solution providers. Participants were asked to rate their vendor in six categories, including product, implementation, service and maintenance, training, professional services and overall vendor satisfaction. CallCopy received the highest overall vendor satisfaction rating, with a score of 4.6 (highly satisfied), and was the only vendor to receive a 5.0 (completely satisfied) for implementation. In addition, the company did not score below a 4.3 (highly satisfied) for any of the six categories.

“CallCopy fared very well in the workforce optimization customer satisfaction survey,” stated Donna Fluss, president of DMG Consulting. “The company received the highest score in both the Implementation and Overall Vendor categories, which indicates that CallCopy is highly committed to its customers and to successfully implementing its solutions.”

DMG analyzed each company’s strategy, products, functionality, technology, implementations, packaging, pricing, training, workshops and customer satisfaction ratings. Combined with strategy, ability to execute, revenue, and market activity and share, in-depth company profiles were generated. The final report provides the most detailed and accurate market information available and enables end users to choose the right solution at the right price for their contact center.

“CallCopy has always focused on developing and implementing products that consistently meet and exceed our customers’ needs and help them grow their businesses,” said Patrick Hall, director of professional services for CallCopy. “The results of the DMG report certainly validate our efforts and reinforce other recent awards and recognition. The fact that we were rated so highly by our customers says a lot about our company and products. We appreciate our customers’ confidence and their positive feedback, which serves as constant motivation for us to continually innovate and improve.”

To review DMG Consulting’s full vendor profile of CallCopy, as well as the results of the satisfaction survey, visit http://www.callcopy.com/documents/dmg.html.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About DMG Consulting

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and real-time analytics. DMG Consulting is also the leading provider of industry research for many segments of the contact center market, including: Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying/Feedback, Workforce Management, Contact Center Outsourcing, Hosted Contact Center Infrastructure Solutions and Interactive Voice Response Systems.

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Success driven by record number of new customers and expanded channel program

COLUMBUS, Ohio – February 17, 2009 – Driven by the growing demand for its quality monitoring and call recording technology, CallCopy, Inc., a leading provider of innovative performance management solutions, reported record year-over-year revenue growth of more than 200 percent during the 12-month period ending in December 2008.

“In terms of organizational growth and accomplishments, 2008 turned out to be the best year to date for CallCopy,” stated Ray Bohac, president and chief executive officer of CallCopy. “We experienced strong growth in 2007, and built on that momentum for an even better 2008. Because of our customer-focused mentality, we continuously seek input from our customers regarding how we can better serve them and the market. Their feedback has consistently told us that CallCopy’s combination of technology, support and speed of deployment is unrivaled in the market. We see these as key factors as we position ourselves for continued success in 2009 and beyond.”

Bohac also noted that in difficult economic times, CallCopy’s solutions allow organizations to remain competitive by improving their operational efficiencies. By identifying the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

From a technology perspective, CallCopy developed tighter integration with several leading telephony vendors. The company’s call recording solution passed rigorous tests to receive certification on both the Avaya and ShoreTel platforms in 2008, ensuring customers have the best call recording solution available to meet their needs. Additional product enhancements released throughout the year improved the ability to capture, search, and analyze voice recordings and screen captures to improve customer service, increase productivity and meet compliance regulations.

Updates to its channel program positioned CallCopy for future growth by enabling resellers and distributors of all sizes to help drive new revenue streams. The new program’s tiered offerings provide flexibility and help to maximize profit potential for both sides. New channel relationships established in 2008 included NACR, Avaya’s largest BusinessPartner worldwide; and CNP Technologies, one of ShoreTel’s leading worldwide partners. Through its expanded direct sales and channel programs, CallCopy has realized significant traction across a variety of vertical markets, including the healthcare, financial and high-tech industries.

“CallCopy was recently recognized as Business First’s ‘Best Place to Work’ in Central Ohio,” added Bohac. “This underscores our goal of attracting and retaining the best and brightest individuals to be part of our team. Our employees are fundamental to our mission of providing the highest level of service in the industry. In a recent customer satisfaction survey published as part of DMG’s 2008 – 2009 Quality Management/Liability Recording Product and Market Report, CallCopy scored at or near the top in every category. This included a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. We anticipate that during 2009, we will continue to gain market share by providing companies with the right-size applications and services with an undeterred focus on exceeding customer expectations.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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CallCopy partners with one of ShoreTel’s leading partners in the world

COLUMBUS, Ohio – December 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has signed a reseller distribution agreement with CNP Technologies, one of ShoreTel’s leading partners in the world. As a result of the agreement, CNP will market and sell CallCopy’s suite of contact center solutions as part of its current data, voice and security product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

“When we established our channel program, CNP was exactly the type of distribution partner that we were looking for because of its reputation for understanding the market, sales growth and customer satisfaction,” said Ed Porter, director of partner programs at CallCopy, Inc. “Both of our companies are committed to providing excellence in customer service, and the fact that we both have a strong relationship with ShoreTel will only serve to help CNP’s customers. We are pleased to be the only call recording and quality monitoring solution currently being offered by CNP and look forward to a long-term successful partnership.”

In July, CNP received ShoreTel’s Circle of Excellence Award for the sixth consecutive year.  The award recognizes CNP for exceptional achievement in both customer satisfaction and revenue generation.  CNP also received ShoreTel’s Marketing Achievement, Million Dollar Club, Customer Satisfaction, Volume Achievement, and Major Accounts Program Partner of the Year Awards at this year’s Partner Summit in Las Vegas.

“CallCopy recognizes the value in working with ShoreTel, which made our decision about which call recording solution provider to partner with a fairly easy one,” said John Garrett, executive director of CNP. “Our customers know that we only offer best-of-breed solutions, and that when it comes to new technologies, we have their best interests in mind. We are confident that our customers will find tremendous value as they deploy the CallCopy cc: Discover Suite. Combined with a ShoreTel phone system, CallCopy will enhance end-user productivity and capabilities, while also helping to improve customer service. CallCopy has proven that it is flexible and scalable enough to meet the call recording and quality monitoring needs of all size organizations, and we are excited about the possibilities and benefits this partnership will provide our customers.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification, and support levels. In addition to CallCopy’s solutions, CNP will benefit from CallCopy’s pre-sale and post-installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

CallCopy’s cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.  CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About CNP Technologies

CNP Technologies provides data, voice and security services to clients throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and Six-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

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Leading Avaya BusinessPartner to distribute CallCopy’s suite of contact center solutions

COLUMBUS, Ohio – November 18, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya’s largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy’s suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR’s contact center solutions offerings with CallCopy’s easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy’s suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

“NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users,” said Ed Porter, director of partner programs at CallCopy. “Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market.”

As a result of the alliance, NACR’s customers will be able to work directly with NACR for sales, installation and support of CallCopy’s full product suite. CallCopy’s solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy’s pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

“Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions,” said Barb Courneya, NACR national contact center technology director. “We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers’ challenges.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today’s leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer’s business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.