CallCopy partners with one of ShoreTel’s leading partners in the world

COLUMBUS, Ohio – December 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has signed a reseller distribution agreement with CNP Technologies, one of ShoreTel’s leading partners in the world. As a result of the agreement, CNP will market and sell CallCopy’s suite of contact center solutions as part of its current data, voice and security product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

“When we established our channel program, CNP was exactly the type of distribution partner that we were looking for because of its reputation for understanding the market, sales growth and customer satisfaction,” said Ed Porter, director of partner programs at CallCopy, Inc. “Both of our companies are committed to providing excellence in customer service, and the fact that we both have a strong relationship with ShoreTel will only serve to help CNP’s customers. We are pleased to be the only call recording and quality monitoring solution currently being offered by CNP and look forward to a long-term successful partnership.”

In July, CNP received ShoreTel’s Circle of Excellence Award for the sixth consecutive year.  The award recognizes CNP for exceptional achievement in both customer satisfaction and revenue generation.  CNP also received ShoreTel’s Marketing Achievement, Million Dollar Club, Customer Satisfaction, Volume Achievement, and Major Accounts Program Partner of the Year Awards at this year’s Partner Summit in Las Vegas.

“CallCopy recognizes the value in working with ShoreTel, which made our decision about which call recording solution provider to partner with a fairly easy one,” said John Garrett, executive director of CNP. “Our customers know that we only offer best-of-breed solutions, and that when it comes to new technologies, we have their best interests in mind. We are confident that our customers will find tremendous value as they deploy the CallCopy cc: Discover Suite. Combined with a ShoreTel phone system, CallCopy will enhance end-user productivity and capabilities, while also helping to improve customer service. CallCopy has proven that it is flexible and scalable enough to meet the call recording and quality monitoring needs of all size organizations, and we are excited about the possibilities and benefits this partnership will provide our customers.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification, and support levels. In addition to CallCopy’s solutions, CNP will benefit from CallCopy’s pre-sale and post-installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

CallCopy’s cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.  CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About CNP Technologies

CNP Technologies provides data, voice and security services to clients throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and Six-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

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Leading Avaya BusinessPartner to distribute CallCopy’s suite of contact center solutions

COLUMBUS, Ohio – November 18, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya’s largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy’s suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR’s contact center solutions offerings with CallCopy’s easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy’s suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

“NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users,” said Ed Porter, director of partner programs at CallCopy. “Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market.”

As a result of the alliance, NACR’s customers will be able to work directly with NACR for sales, installation and support of CallCopy’s full product suite. CallCopy’s solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy’s pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

“Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions,” said Barb Courneya, NACR national contact center technology director. “We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers’ challenges.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today’s leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer’s business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

CallCopy finishes first for annual award based upon input from company employees

COLUMBUS, Ohio- November 14, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has been awarded first place in it’s in Business First’s “Best Places to Work Awards.” Winners were announced on Thursday, November 13, 2008 at a luncheon held at the Greater Columbus Convention Center. The awards are given out annually to the top employers in Central Ohio, and are based upon workplace satisfaction surveys.

“We are honored to be recognized as one of the best places to work in Central Ohio,” said Ray Bohac, president and chief executive officer of CallCopy. “There are many great companies in this region and to be ranked at the top in terms of employee workplace satisfaction speaks volumes about the dedicated efforts of our team. I appreciate the kind words of our CallCopy team who contributed their voices about our company to the awards program, and would like to publicly recognize their efforts in helping to create a work environment that has resulted in personal and corporate success. Our ability to deliver great customer service begins with happy employees, and we will continue to promote a stimulating and rewarding environment that attracts and retains the best people.”

Business First’s Best Places to Work Award is a voluntary nomination-based program. Employees of companies nominated for the award were asked to take part in an anonymous online survey, which was used to evaluate each company’s workplace policies, practices, philosophy, systems and demographics as well as employee satisfaction.  To be eligible, companies had to have a minimum level of local, full-time employees complete the survey.  All companies that meet the minimum completed survey requirement then have their individual scores tallied by a third-party research company and are sent a basic report of their company’s scores. Each company is then ranked against the other companies in their size category.  The top companies in each size category are honored as Business First’s Best Places to Work.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they in return can deliver the highest levels of quality to their customers. CallCopy cc: Discover is a suite of contact center solutions that combines call recording and quality management with desktop screen captures, customer surveys and speech analytics. The cc: Discover platform offers a flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps deliver a 360-degree view of performance into a 3-D perspective. For more information, visit www.callcopy.com.

CallCopy makes it easier to capture, search and analyze voice recordings and screen captures

CallCopy, Inc., a leading provider of call recording and quality monitoring software, today introduced the latest updates to its suite of call center solutions at the Annual Call Center Exhibition (ACCE) in Phoenix, Ariz. The latest updates to cc: Discover make it easier for users to capture, search and analyze voice recordings and screen captures to enhance the quality of customer service. CallCopy is exhibiting at ACCE at booth number 720.

Among the new features added to cc: Discover are:

• New WAV form display additional insight into conversations between agents and customers and allows for greater analysis of vocal WAV patterns to detect hold times, etc.
• New “one-click” quality evaluation process saves time for the quality team when performing evaluations. Managers can click and score call recordings and then report results in a matter of seconds.
• Enhanced screen capture playback features mouse-over zoom technology that offers greater analysis without hording screen capture real estate.
• Increased VoIP and station-side passive tap enhancements, which also CallCopy to add Computer Telephony Integration-like data without the CTI investment.
• Advanced archiving enhancements make it easier to search across all data sets, including archived calls.
• Screen capture wrap up time allows managers to see what agents are doing in post-call wrap-up modes. This feature delivers enhanced efficiency gains in wrap and post-call modes.
• Quality management enhancements increase the abilities and power of cc: Quality with new click and drill functionality.

“ACCE offers a great environment and tremendous opportunity to introduce our latest technology to corporate decision-makers and industry leaders,” said Ray Bohac, president and chief executive officer of CallCopy. “The latest updates to cc: Discover are a direct result of the feedback that we receive from our loyal base of customers. We built our solution to be flexible and to be able to adapt and grow with the ever-changing dynamics of the contact center industry. We look forward to sharing the latest changes with the hundreds of international influencers at ACCE.”

CallCopy’s cc: Discover consists of cc: Voice, cc: Quality, cc: Screen and cc: Survey, which can be combined or used and deployed individually as the needs of the contact center grows. cc: Voice is a single-server, scalable call recording solution that allows organizations to record what they want when they need it in a blended TDM and VoIP call recording environment. cc: Quality is a web-based software that allows users to build custom evaluation forms and tests, and features a reporting engine that delivers a broad range of customizable reports. cc: Screen captures desktop computer screens on-demand or based on blocks of time or activity in third-party applications. CallCopy’s cc: Survey is a telephone and Web-based survey application that allows companies to capture the voice of the customer.

For more information on cc: Discover, visit www.callcopy.com or booth 720 at ACCE.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

Leading contact center solutions provider releases call recording application for small businesses looking to improve customer service and productivity

CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced the availability of CallCopy Essential, the company’s new VoIP call recording solution that will help small businesses to quickly and easily capture and archive inbound and outbound calls.  CallCopy Essential was developed specifically for the small office to help companies improve customer service, increase productivity and meet compliance regulations.

“Call recording has become ‘essential’ for many businesses, as they try to improve their customer service, protect their brand and business, and meet industry and government compliance standards,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “CallCopy Essential is an affordable, reliable and user-friendly solution that was truly designed with smaller businesses in mind, and is focused on filling their immediate call recording needs. Because of our experience and success in the call center industry, we understand the importance of reliable and high-quality call recordings, and we have integrated this experience and knowledge into CallCopy Essential.”

CallCopy Essential’s server-based architecture is easy to use and administer, and does not require installation at agents’ desks. Recorded calls can be easily saved by administrators as WAV or MP3 files and exported via email, hard disk or FTP. Essential also allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training purposes and to help customer service improve response time. Essential includes user security to ensure restricted access to recordings, fast search and retrieval times, and administrators have the ability to prioritize recording schedules to maximize recording channel capacity.

The CallCopy Essential base package includes online storage for more than 34,000 hours of audio, licensing for five concurrent recording channels, remote installation, Web-based training and online support. Essential is powered by a 1U Dell Server. For more information on CallCopy’s call recording solutions, visit www.callcopy.com or call 888-922-5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.
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