CallCopy finishes first for annual award based upon input from company employees

COLUMBUS, Ohio- November 14, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has been awarded first place in it’s in Business First’s “Best Places to Work Awards.” Winners were announced on Thursday, November 13, 2008 at a luncheon held at the Greater Columbus Convention Center. The awards are given out annually to the top employers in Central Ohio, and are based upon workplace satisfaction surveys.

“We are honored to be recognized as one of the best places to work in Central Ohio,” said Ray Bohac, president and chief executive officer of CallCopy. “There are many great companies in this region and to be ranked at the top in terms of employee workplace satisfaction speaks volumes about the dedicated efforts of our team. I appreciate the kind words of our CallCopy team who contributed their voices about our company to the awards program, and would like to publicly recognize their efforts in helping to create a work environment that has resulted in personal and corporate success. Our ability to deliver great customer service begins with happy employees, and we will continue to promote a stimulating and rewarding environment that attracts and retains the best people.”

Business First’s Best Places to Work Award is a voluntary nomination-based program. Employees of companies nominated for the award were asked to take part in an anonymous online survey, which was used to evaluate each company’s workplace policies, practices, philosophy, systems and demographics as well as employee satisfaction.  To be eligible, companies had to have a minimum level of local, full-time employees complete the survey.  All companies that meet the minimum completed survey requirement then have their individual scores tallied by a third-party research company and are sent a basic report of their company’s scores. Each company is then ranked against the other companies in their size category.  The top companies in each size category are honored as Business First’s Best Places to Work.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they in return can deliver the highest levels of quality to their customers. CallCopy cc: Discover is a suite of contact center solutions that combines call recording and quality management with desktop screen captures, customer surveys and speech analytics. The cc: Discover platform offers a flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps deliver a 360-degree view of performance into a 3-D perspective. For more information, visit www.callcopy.com.

CallCopy makes it easier to capture, search and analyze voice recordings and screen captures

CallCopy, Inc., a leading provider of call recording and quality monitoring software, today introduced the latest updates to its suite of call center solutions at the Annual Call Center Exhibition (ACCE) in Phoenix, Ariz. The latest updates to cc: Discover make it easier for users to capture, search and analyze voice recordings and screen captures to enhance the quality of customer service. CallCopy is exhibiting at ACCE at booth number 720.

Among the new features added to cc: Discover are:

• New WAV form display additional insight into conversations between agents and customers and allows for greater analysis of vocal WAV patterns to detect hold times, etc.
• New “one-click” quality evaluation process saves time for the quality team when performing evaluations. Managers can click and score call recordings and then report results in a matter of seconds.
• Enhanced screen capture playback features mouse-over zoom technology that offers greater analysis without hording screen capture real estate.
• Increased VoIP and station-side passive tap enhancements, which also CallCopy to add Computer Telephony Integration-like data without the CTI investment.
• Advanced archiving enhancements make it easier to search across all data sets, including archived calls.
• Screen capture wrap up time allows managers to see what agents are doing in post-call wrap-up modes. This feature delivers enhanced efficiency gains in wrap and post-call modes.
• Quality management enhancements increase the abilities and power of cc: Quality with new click and drill functionality.

“ACCE offers a great environment and tremendous opportunity to introduce our latest technology to corporate decision-makers and industry leaders,” said Ray Bohac, president and chief executive officer of CallCopy. “The latest updates to cc: Discover are a direct result of the feedback that we receive from our loyal base of customers. We built our solution to be flexible and to be able to adapt and grow with the ever-changing dynamics of the contact center industry. We look forward to sharing the latest changes with the hundreds of international influencers at ACCE.”

CallCopy’s cc: Discover consists of cc: Voice, cc: Quality, cc: Screen and cc: Survey, which can be combined or used and deployed individually as the needs of the contact center grows. cc: Voice is a single-server, scalable call recording solution that allows organizations to record what they want when they need it in a blended TDM and VoIP call recording environment. cc: Quality is a web-based software that allows users to build custom evaluation forms and tests, and features a reporting engine that delivers a broad range of customizable reports. cc: Screen captures desktop computer screens on-demand or based on blocks of time or activity in third-party applications. CallCopy’s cc: Survey is a telephone and Web-based survey application that allows companies to capture the voice of the customer.

For more information on cc: Discover, visit www.callcopy.com or booth 720 at ACCE.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

Leading contact center solutions provider releases call recording application for small businesses looking to improve customer service and productivity

CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced the availability of CallCopy Essential, the company’s new VoIP call recording solution that will help small businesses to quickly and easily capture and archive inbound and outbound calls.  CallCopy Essential was developed specifically for the small office to help companies improve customer service, increase productivity and meet compliance regulations.

“Call recording has become ‘essential’ for many businesses, as they try to improve their customer service, protect their brand and business, and meet industry and government compliance standards,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “CallCopy Essential is an affordable, reliable and user-friendly solution that was truly designed with smaller businesses in mind, and is focused on filling their immediate call recording needs. Because of our experience and success in the call center industry, we understand the importance of reliable and high-quality call recordings, and we have integrated this experience and knowledge into CallCopy Essential.”

CallCopy Essential’s server-based architecture is easy to use and administer, and does not require installation at agents’ desks. Recorded calls can be easily saved by administrators as WAV or MP3 files and exported via email, hard disk or FTP. Essential also allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training purposes and to help customer service improve response time. Essential includes user security to ensure restricted access to recordings, fast search and retrieval times, and administrators have the ability to prioritize recording schedules to maximize recording channel capacity.

The CallCopy Essential base package includes online storage for more than 34,000 hours of audio, licensing for five concurrent recording channels, remote installation, Web-based training and online support. Essential is powered by a 1U Dell Server. For more information on CallCopy’s call recording solutions, visit www.callcopy.com or call 888-922-5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.
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Compliance, legal and quality management needs driving demand for effective call recording solutions; CallCopy welcomes two new credit union customers

In an effort to meet compliance and legal recording requirements and enhance the quality of their customer service, financial institutions are turning to CallCopy, Inc. for reliable call recording and quality management solutions. CallCopy cc: Discover is a suite of call center applications that combines call recording technology with quality management tools, speech analytics and customer surveys. The suite gives organizations a better understanding of their customers’ needs while providing the tools and capabilities to help protect their business.

CallCopy announced today that it has added two new credit unions to its growing base of financial industry customers. Evangelical Christian Credit Union (ECCU), based in Brea, Calif., and PrimeWay Federal Credit Union, with headquarters in Houston, have recently deployed several of CallCopy’s solutions within their contact centers. CallCopy’s solutions help the credit unions to meet the legal and compliance requirements and support their quality management and agent training initiatives.

ECCU needed a call recording solution that could enhance and protect their existing infrastructure investment. Since deploying CallCopy cc: Voice and cc: Screen solutions, ECCU has established a higher standard for the services it delivers to its members and has engaged in a robust quality management program that allows them to deliver one-on-one coaching to agents and continually refine their training programs.

“CallCopy uses the tag line, ’Your Partner in Quality,’ and based on my experience, I would affirm that they live up to that expectation,” said Tom Mauer, member service manager for ECCU.  “I have managed call centers for over twenty years, and almost every contact with CallCopy has reinforced the impression that they want to provide a solution that will work for us. I found them more attentive and consultative in their approach than other vendors I have worked with.”

Mauer added, “As we became more familiar with CallCopy we were impressed with their understanding of the needs of call centers and the needs of the managers responsible for running them. Whether we were talking to the sales area, service support or the installation team, we found every person we dealt with to be knowledgeable, professional and responsive to our questions and needs. Because of their customer service and the built-in scalability of their solutions, we expect CallCopy to be our solution provider for many years to come.”

PrimeWay needed a cost-effective solution that was dependable in terms of compliance and could record calls for legal issues and quality assurance. CallCopy solutions are aiding PrimeWay in two departments; first in the call center for agent training and quality management; and second in the collections department for call logging and to help PrimeWay satisfy compliance requirements.

“Everything about working with CallCopy has been easy,” said Noble Stolhand, call center manager for PrimeWay Federal Credit Union. “From the beginning, CallCopy’s tech people were able to identify what we needed and worked with our IT team to ultimately deliver a plug-and-play solution. CallCopy literally came to our office, plugged in a configured third-party server and turned it on. Since the install in April, we have had no maintenance issues. Based upon our size and needs, CallCopy was the ideal choice.”

“We enjoy helping businesses reach their full potential, and we are excited about our growth within the financial sector,” said Ray Bohac, president and chief executive officer of CallCopy. “As both PrimeWay and ECCU indicated, the ease of set-up and flexibility of our solutions helps to sell our software, while it is our unyielding focus on our customers’ needs combined with the performance of our tools that help differentiate us from the pack and are helping to create loyal customers.”

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.
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Company’s cc: Discover Recognized as Best Recording and Quality Monitoring Solution in the Americas Region

COLUMBUS, OH, Jul 09, 2008 CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has received the best in class award in the category of “Best Recording and Quality Monitoring Solution in the Americas Region” presented by ContactCenterWorld.com. The award recognizes CallCopy’s cc: Discover suite, which includes cc: Voice call recording solution, and cc: Quality, a quality monitoring solution that provides a diverse range of reporting options for identifying trends across the call center.

The Members’ Choice Awards have been recognizing industry solution providers that sell products or services to contact centers for the past six years. Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the scores customers placed on each organization in the areas of robustness of its solutions, after care support, return on investment, and overall satisfaction of the product or service.

“It is clear that so many companies in the industry deserve recognition, and we raise our hats to them,” said Raj Wadhwani, president of ContactCenterWorld.com. “The recipients of the 2008 Members’ Choice Awards are the vendors whom we should make sure are on our short list when we look for solutions because clearly they have very satisfied customers.”

“We appreciate the trust our customers have in our solutions, and we are excited to be recognized by those we serve for having the ‘best recording and quality monitoring solution in the Americas region,’” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “At CallCopy we work hard to ensure that we deliver products that offer a quick return on investment and provide excellent ongoing customer service. The award is a compliment to our entire team that works tirelessly to deliver robust call recording and quality monitoring solutions that continue to meet the demands of our customers and the industry.”

About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information, go to http://www.ContactCenterWorld.com.