Certification of CallCopy cc: Voice for ShoreTel Platform extends ability to seamlessly integrate communications with business processes

CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is partnering with ShoreTel, Inc., to integrate cc: Voice with ShoreTel’s Pure IP Unified Communication system. cc: Voice extends the ability of ShoreTel’s Unified Communications solutions to allow businesses to seamlessly integrate communications with business processes for a more collaborative and productive enterprise.

ShoreTel has certified CallCopy’s cc: Voice for three methods of call recording, including native call recording, passive VoIP call recording and VoIP call recording with Computer Telephony Integration (CTI). By maintaining product suites that meet the demands of small companies to large enterprises, CallCopy and ShoreTel bring satisfaction and value to a wider range of companies.

“Our customers are our number one priority, and they expect only the best from our products and services,” said Mark Arman, vice president of business development, ShoreTel. “The CallCopy solutions certified by our Technology Partner Program ensure that our customers have a WLAN solution that is interoperable with our products.”

By offering extremely reliable and scalable solutions that are easy to install and use, ShoreTel enables businesses of any size to seamlessly integrate communications with business processes, creating a more collaborative and productive enterprise. ShoreTel’s distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. ShoreTel continually delights its customers by offering the best products and the best services for the lowest total cost of ownership.

“Our three ShoreTel-certified methods of call recording ensure that ShoreTel customers will have the most effective call recording solution available to meet the needs of their operating environments,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “CallCopy and ShoreTel are both committed to leading our markets in customer satisfaction, and in developing the industry’s easiest solutions to deploy and use.”

For more information about CallCopy’s support for ShoreTel call recording please visit http://www.callcopy.com/shoretel

About CallCopy
CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including ShoreTel, Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, and Aspect, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

ShoreTel is a registered trademark of ShoreTel, Inc. in the United Sates and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.

CRMXchange Webinar to include representatives from industry leading call recording and quality monitoring solution providers

CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is has been invited to be a part of the CRMXchange 2008 Contact Center Quality Management Great Debate on May 28, 2008. The webinar will include a panel of industry experts representing leaders in the call recording and quality management industry, and will be moderated by Donna Fluss, president of DMG Consulting.

According to CRMXchange, the panel of experts in the 2008 Contact Center Quality Management Great Debate will address the following best practices:

• Determining which modules within quality management solutions will give contact centers the biggest return;
• Enhancing quality management program with performance management;
• Using speech analytics to improve productivity and the overall customer experience; and
• Incorporating customer surveying into the QA process.

“The Great Debate provides us with a great opportunity to discuss what we have seen as best practices in quality monitoring across the contact center,” said Ray Bohac, president and CEO of CallCopy, Inc. “As a company focused on serving small and medium-sized businesses, as well as large enterprises, we bring a unique perspective to the webinar. Many times customers buy call recording and quality monitoring solutions, and end up using only a small fraction of the solutions’ capabilities. Our customers deploy our cc: Discover suite because of its flexibility, both in our licensing model and in our software design, and because it allows them to maximize their value by offering the tools and functionality that they need today and in the future. We look forward to participating with other industry leaders in this great event.”
CallCopy cc: Discover includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules such as cc: Screen and cc: Survey provide greater visibility into employee performance and customer loyalty and concerns.

For more information on the CRMXchange Great Debate visit http://www.crmxchange.com/webcast/debateqmmay08.asp or to register for the event, visit https://crmxchange.webex.com/crmxchange/onstage/g.php?t=a&d=716368294.

About CallCopy
CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Alcatel, Aspect, Avaya, Cisco, NEC, Nortel, ShoreTel and Siemens, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

COLUMBUS, Ohio – March 27, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that Mark A. Studer, CPA has joined the company as chief financial officer (CFO). Studer brings more than 13 years of accounting, finance management and business development experience, most recently serving as CFO of Teleperformance USA, a division of Teleperformance SA.

As CFO of Teleperformance USA, Studer was directly responsible for creating, coordinating and evaluating all financial programs for the company, including budgeting and financial reporting. He also oversaw the approval and processing of revenue and expenditures, and helped increase earnings before interest, taxes, depreciation and amortization (EBITDA). Prior to his role as CFO, Studer was vice president of finance for Teleperformance USA where he was responsible for the company’s East division and acted as CFO for the company’s Canadian acquisition.

“Mark brings a tremendous amount of experience and understanding of our market, and everywhere he has been, he has played a critical role in the organization’s financial success,” said Ray Bohac, president and chief executive officer of CallCopy. “We are experiencing tremendous demand in the marketplace for our call recording and quality monitoring solutions, and as a young company, we felt it was important to find someone of Mark’s caliber to ensure we are in the best position for growth. Mark’s expertise and insider understanding of our customers’ needs will prove invaluable as we continue to build CallCopy.”

Prior to his senior executive roles with Teleperformance, Studer served as controller and CFO for CallTech Communications, an inbound customer contact support center that became a subsidiary of Teleperformance USA in May 2004. Studer started his professional career in 1995 as senior auditor at Deloitte & Touche, where he was responsible for planning, executing and documentation of client audits, compilations and finance reviews. A licensed CPA in the state of Ohio, Studer earned a bachelor’s degree in accounting from The Ohio State University and an MBA from Capital University in Columbus, Ohio.

“I have been watching CallCopy very closely as a board member, and have been very impressed with both the leadership and growth of the company,” stated Studer. “I see a committed team of individuals that is very focused on delivering the best possible solutions to the marketplace and going above and beyond customer expectations. When Ray presented the opportunity to come on board as CFO, I knew the position would provide great excitement, challenges and opportunities. I look forward to working with Ray and the rest of the CallCopy team to build upon the company’s past success.”

About CallCopy
CallCopy is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

Alliance Focuses on Providing Contact Centers With Stronger Call Recording, Quality Monitoring and Workforce Management Solutions

COLUMBUS, OH and NORCROSS, GA– CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, today announced a strategic partnership with GMT Corporation, a leading provider of workforce management (WFM) and workforce optimization solutions for contact centers. The partnership brings together CallCopy’s cc: Discover suite with GMT’s award-winning GMT Planet™ enterprise workforce optimization solution to provide organizations a comprehensive call recording, WFM and quality management solution that will improve the quality and efficiency of their contact center operations.

CallCopy’s cc: Discover suite includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules cc: Screen and cc: Survey round out the offerings by providing greater visibility into employee performance and gathering customer feedback.

“CallCopy is focused on bringing both quality and value to the contact center industry,” said Rick Daley, executive vice president of business development for CallCopy. “By forming this alliance with GMT, we have added a solution to meet the workforce management needs among our own customers. Both companies evaluated numerous solutions before deciding to move forward with the alliance. GMT Planet offers a sound technology and has a base of satisfied customers across a wide range of industries. It is the ideal complement to cc: Discover, and we look forward to working with GMT to make this a successful partnership.”

GMT Planet is a proven workforce management and performance management software suite that helps put the right people in the right place at the right time, to achieve the right business results. As a result, supervisors can focus on improving the customer experience, retaining employees and reducing center operating costs.

“GMT is pleased to partner with CallCopy to provide our joint clients with not only a leading call recording and quality management suite, but also to offer the foundation of a well-integrated workforce optimization solution,” stated Kevin Hegebarth, vice president of marketing for GMT. “This relationship will afford our clients a well-developed workforce optimization strategy while retaining the benefits of best-of-breed call recording and workforce management solutions.”

About GMT Corporation

GMT’s workforce optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools — together delivering a complete solution that is priced to deliver quick return on investment. GMT serves leading clients worldwide, including ABN AMRO, Citibank, Eurostar, Ingenico, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual, Wells Fargo and West Midlands Police. The company is privately held with headquarters in Atlanta, Ga, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.

About CallCopy

CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

Company relocates to new office to prepare for additional growth

COLUMBUS, Ohio – March 18, 2008 – As a result of the growing demand for contact center call recording and quality monitoring solutions, CallCopy today reported record growth for 2007. From 2006 to 2007, CallCopy, a four-year old contact center solutions company, reported growth of more than 75 percent. The company’s success was driven by a dramatic increase in the number of new small and medium-sized customers that adopted the company’s cc: Discover suite of applications.

In addition to a record number of new customers and revenue growth, CallCopy more than doubled its employees, including adding a number of new sales and support staff, and a new director of channel sales. As a result of the company’s growth, CallCopy has recently relocated its headquarters from TechColumbus in Columbus, Ohio to a recently renovated facility located at 1177 Olentangy River Road in Columbus.

“We are on track for another record year, and the new office will support the company’s growth for many years to come,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “Since we started in 2004, we have found a market that is anxious for innovation and searching for a responsive solution provider that delivers the flexibility and the scalability that many small and medium-sized call centers need. Our growth is a compliment to the team of professionals that we have assembled at CallCopy, which has a unified vision for what our company can become. We are well on our way, and we look forward to continuing to exceed expectation, and growing and supporting our loyal base of customers.”

Among CallCopy’s new customers added in 2007 are Cable One, JVC, Mizuno and Nikken. The company continues to gain traction within the financial services industry, specifically among credit unions, and has recently expanded its client base in the utility and healthcare industries.

CallCopy continues to earn recognition among contact centers for cc: Discover, its suite of software applications, which can blend TDM and VoIP call recording technology with quality management tools, speech analytics, desktop screen capture, and surveys. CallCopy’s applications can be deployed individually or as a complete solution that allows administrators to continue to monitor, evaluate and improve customer service, as well as meet industry and government compliance guidelines. CallCopy also has a strong core of technology partners, including Avaya, Cisco, Nortel and Shoretel, which provides call center administrators with the opportunity to deploy certified and integrated best-of-breed solutions

About CallCopy

CallCopy is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

###