As companies face economic challenges, CallCopy, a leading provider of innovative call recording, quality monitoring and performance management solutions, continues to grow its business.

COLUMBUS, Ohio – July 7, 2009 – As companies worldwide face ongoing economic pressure, many are looking for solutions that help them reduce costs and improve their operational efficiencies. By delivering innovative call recording, quality monitoring and performance management solutions, CallCopy is helping an increasing number of companies remain competitive, and as a result, has experienced four consecutive quarters of record growth and doubled its workforce over the past year.

“We are in the enviable position of being able to help other companies succeed,” said Jonathan Dunham, vice president of sales for CallCopy. “Our solutions deliver great value to organizations, allowing them to improve operational efficiencies, while building and maintaining their customer base by offering exceptional customer service. These are key factors in surviving the competitive environment our customers face in today’s market.”

Dunham also noted that by utilizing CallCopy’s solutions to identify the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

“As a strategic partner, I have witnessed CallCopy’s ability to help organizations,” stated Chuck Tuttle, NE Director Contact Center Solutions at NACR (North American Communications Resource, Inc. http://www.nacr.com), an Avaya Platinum BusinessPartner and seven-time Avaya BusinessPartner of the Year. “I’ve watched CallCopy triple in size, while continuing to innovate and maintain extremely high levels of customer service and satisfaction. It is the devotion to these core values that will enable CallCopy to continue this phenomenal rate of growth.”

“In spite of the current economic climate, CallCopy has been able to achieve organizational success through organic growth,” stated Ray Bohac, chief executive officer for CallCopy.  “Through hard work and fiscal responsibility, we’ve been able to realize four consecutive quarters of significant growth. CallCopy continues to be debt free and maintains an extremely strong balance sheet. We are dedicated to investing in research and development and recruiting the brightest new team members, and have recently been approved for job creation tax credits from the State of Ohio and the City of Columbus to create 50 new positions in our corporate headquarters over the next 3 years. This will be beneficial as we continue to bring innovative contact center solutions to the market.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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COLUMBUS, Ohio – April 16, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks. As a result of the agreement, Pluto Networks will market and sell CallCopy’s suite of contact center solutions as part of its portfolio of VoIP and contact center product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

CallCopy’s award winning suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application.

“We are very pleased to be adding Pluto Networks as a distribution partner,” said Ed Porter, director of partner programs at CallCopy. “We’re obviously familiar with the work that they’ve done in the local market here in Columbus. But they also have a truly global reach, with a presence in 23 countries around the world. The scalability of CallCopy’s solutions will align perfectly with their client base, which ranges from small business to enterprise-level organizations.”

Pluto Networks has built a reputation as global thought leaders, being named as a finalist for Company of the Year in the prestigious TechColumbus Innovation Awards. In addition, Chairman and CEO Larry Chaffin was a finalist for Executive of the Year on two occasions. They have provided award winning leadership in the areas of VoIP and call centers, WAN Acceleration with Riverbed and Fastsoft, and network /organizational security. While specializing in the needs of large and enterprise companies, Pluto Networks has built a successful practice focused on the SMB market, providing access to the same level of service and technology typically accessible only to larger organizations.

“Partnering with CallCopy will allow us to bring their innovative contact center solutions to our customers,” said Larry Chaffin, chairman and CEO of Pluto Networks. “They have a great reputation for providing exceptional service, and that is the same principle on which Pluto Networks was built. I think that this will be a great fit for both companies, and look forward to working with the CallCopy team.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Pluto Networks

Pluto Networks is a virtual company whose employees span 23 countries and speak 37 languages. These experienced professionals offer services and consulting in networking, security, VOIP optical and wireless. Pluto Networks matches the expertise of its staff members to specific client needs. Its virtual nature enables Pluto Networks to offer quality services at a savings to their clients. The company is a Riverbed, Fastsoft, Cisco, Qualys, TriGeo, ChaseTek, ProCurve, PointSec and Symantec Partner. Pluto Networks is a self-funded and its revenue has grown 73% year to year.  For more information, visit www.pluto-networks.net.

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COLUMBUS, Ohio – March 10, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today named Syntellect as its “2008 Distributor of the Year.” This marks the inaugural year for the award, which recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. The award was presented to Syntellect at its Interactions 2009: User and Management Conference in Scottsdale, AZ.

“The Distributor of the Year award is a testament to Syntellect’s outstanding commitment to CallCopy as a strategic partner,” said Ed Porter, director of partner programs at CallCopy. “Syntellect has successfully introduced our solutions to new customer segments and also integrated our technology into its own products. Working together, Syntellect and CallCopy are able to provide customers with award-winning solutions that meet their growing contact center management needs. We appreciate all the effort that Syntellect put into marketing and distributing our solutions to its broad base of customers, and look forward to a successful 2009.”

“We are honored to receive CallCopy’s inaugural Distributor of the Year award,” said Syntellect President Steve Dodenhoff. “The award reflects the efforts of two great organizations that are committed to providing their customers with best-of-breed solutions that result in more efficient, easier to run and more profitable contact centers. The award is a compliment to the efforts of our team, which has truly embraced CallCopy and Syntellect’s vision for our partnership.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification and support levels. CallCopy’s product suite includes solutions that are scalable enough to meet the needs of small businesses, as well as large enterprises, which broadens the sales opportunities for distributors. CallCopy provides partners with the training, sales tools and joint marketing efforts needed to effectively serve their customers and win new business.

To learn more about CallCopy’s solutions and the company’s channel program, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Syntellect

Syntellect helps its customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. The company measures success by its ability to implement and continuously support solutions for its customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.

For more information about Syntellect, Inc. visit www.syntellect.com.

Success driven by record number of new customers and expanded channel program

COLUMBUS, Ohio – February 17, 2009 – Driven by the growing demand for its quality monitoring and call recording technology, CallCopy, Inc., a leading provider of innovative performance management solutions, reported record year-over-year revenue growth of more than 200 percent during the 12-month period ending in December 2008.

“In terms of organizational growth and accomplishments, 2008 turned out to be the best year to date for CallCopy,” stated Ray Bohac, president and chief executive officer of CallCopy. “We experienced strong growth in 2007, and built on that momentum for an even better 2008. Because of our customer-focused mentality, we continuously seek input from our customers regarding how we can better serve them and the market. Their feedback has consistently told us that CallCopy’s combination of technology, support and speed of deployment is unrivaled in the market. We see these as key factors as we position ourselves for continued success in 2009 and beyond.”

Bohac also noted that in difficult economic times, CallCopy’s solutions allow organizations to remain competitive by improving their operational efficiencies. By identifying the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

From a technology perspective, CallCopy developed tighter integration with several leading telephony vendors. The company’s call recording solution passed rigorous tests to receive certification on both the Avaya and ShoreTel platforms in 2008, ensuring customers have the best call recording solution available to meet their needs. Additional product enhancements released throughout the year improved the ability to capture, search, and analyze voice recordings and screen captures to improve customer service, increase productivity and meet compliance regulations.

Updates to its channel program positioned CallCopy for future growth by enabling resellers and distributors of all sizes to help drive new revenue streams. The new program’s tiered offerings provide flexibility and help to maximize profit potential for both sides. New channel relationships established in 2008 included NACR, Avaya’s largest BusinessPartner worldwide; and CNP Technologies, one of ShoreTel’s leading worldwide partners. Through its expanded direct sales and channel programs, CallCopy has realized significant traction across a variety of vertical markets, including the healthcare, financial and high-tech industries.

“CallCopy was recently recognized as Business First’s ‘Best Place to Work’ in Central Ohio,” added Bohac. “This underscores our goal of attracting and retaining the best and brightest individuals to be part of our team. Our employees are fundamental to our mission of providing the highest level of service in the industry. In a recent customer satisfaction survey published as part of DMG’s 2008 – 2009 Quality Management/Liability Recording Product and Market Report, CallCopy scored at or near the top in every category. This included a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. We anticipate that during 2009, we will continue to gain market share by providing companies with the right-size applications and services with an undeterred focus on exceeding customer expectations.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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CallCopy partners with one of ShoreTel’s leading partners in the world

COLUMBUS, Ohio – December 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has signed a reseller distribution agreement with CNP Technologies, one of ShoreTel’s leading partners in the world. As a result of the agreement, CNP will market and sell CallCopy’s suite of contact center solutions as part of its current data, voice and security product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

“When we established our channel program, CNP was exactly the type of distribution partner that we were looking for because of its reputation for understanding the market, sales growth and customer satisfaction,” said Ed Porter, director of partner programs at CallCopy, Inc. “Both of our companies are committed to providing excellence in customer service, and the fact that we both have a strong relationship with ShoreTel will only serve to help CNP’s customers. We are pleased to be the only call recording and quality monitoring solution currently being offered by CNP and look forward to a long-term successful partnership.”

In July, CNP received ShoreTel’s Circle of Excellence Award for the sixth consecutive year.  The award recognizes CNP for exceptional achievement in both customer satisfaction and revenue generation.  CNP also received ShoreTel’s Marketing Achievement, Million Dollar Club, Customer Satisfaction, Volume Achievement, and Major Accounts Program Partner of the Year Awards at this year’s Partner Summit in Las Vegas.

“CallCopy recognizes the value in working with ShoreTel, which made our decision about which call recording solution provider to partner with a fairly easy one,” said John Garrett, executive director of CNP. “Our customers know that we only offer best-of-breed solutions, and that when it comes to new technologies, we have their best interests in mind. We are confident that our customers will find tremendous value as they deploy the CallCopy cc: Discover Suite. Combined with a ShoreTel phone system, CallCopy will enhance end-user productivity and capabilities, while also helping to improve customer service. CallCopy has proven that it is flexible and scalable enough to meet the call recording and quality monitoring needs of all size organizations, and we are excited about the possibilities and benefits this partnership will provide our customers.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification, and support levels. In addition to CallCopy’s solutions, CNP will benefit from CallCopy’s pre-sale and post-installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

CallCopy’s cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.  CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About CNP Technologies

CNP Technologies provides data, voice and security services to clients throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and Six-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

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