Leading Avaya BusinessPartner to distribute CallCopy’s suite of contact center solutions

COLUMBUS, Ohio – November 18, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya’s largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy’s suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR’s contact center solutions offerings with CallCopy’s easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy’s suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

“NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users,” said Ed Porter, director of partner programs at CallCopy. “Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market.”

As a result of the alliance, NACR’s customers will be able to work directly with NACR for sales, installation and support of CallCopy’s full product suite. CallCopy’s solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy’s pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

“Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions,” said Barb Courneya, NACR national contact center technology director. “We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers’ challenges.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today’s leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer’s business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

CallCopy finishes first for annual award based upon input from company employees

COLUMBUS, Ohio- November 14, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has been awarded first place in it’s in Business First’s “Best Places to Work Awards.” Winners were announced on Thursday, November 13, 2008 at a luncheon held at the Greater Columbus Convention Center. The awards are given out annually to the top employers in Central Ohio, and are based upon workplace satisfaction surveys.

“We are honored to be recognized as one of the best places to work in Central Ohio,” said Ray Bohac, president and chief executive officer of CallCopy. “There are many great companies in this region and to be ranked at the top in terms of employee workplace satisfaction speaks volumes about the dedicated efforts of our team. I appreciate the kind words of our CallCopy team who contributed their voices about our company to the awards program, and would like to publicly recognize their efforts in helping to create a work environment that has resulted in personal and corporate success. Our ability to deliver great customer service begins with happy employees, and we will continue to promote a stimulating and rewarding environment that attracts and retains the best people.”

Business First’s Best Places to Work Award is a voluntary nomination-based program. Employees of companies nominated for the award were asked to take part in an anonymous online survey, which was used to evaluate each company’s workplace policies, practices, philosophy, systems and demographics as well as employee satisfaction.  To be eligible, companies had to have a minimum level of local, full-time employees complete the survey.  All companies that meet the minimum completed survey requirement then have their individual scores tallied by a third-party research company and are sent a basic report of their company’s scores. Each company is then ranked against the other companies in their size category.  The top companies in each size category are honored as Business First’s Best Places to Work.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they in return can deliver the highest levels of quality to their customers. CallCopy cc: Discover is a suite of contact center solutions that combines call recording and quality management with desktop screen captures, customer surveys and speech analytics. The cc: Discover platform offers a flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps deliver a 360-degree view of performance into a 3-D perspective. For more information, visit www.callcopy.com.

Compliance, legal and quality management needs driving demand for effective call recording solutions; CallCopy welcomes two new credit union customers

In an effort to meet compliance and legal recording requirements and enhance the quality of their customer service, financial institutions are turning to CallCopy, Inc. for reliable call recording and quality management solutions. CallCopy cc: Discover is a suite of call center applications that combines call recording technology with quality management tools, speech analytics and customer surveys. The suite gives organizations a better understanding of their customers’ needs while providing the tools and capabilities to help protect their business.

CallCopy announced today that it has added two new credit unions to its growing base of financial industry customers. Evangelical Christian Credit Union (ECCU), based in Brea, Calif., and PrimeWay Federal Credit Union, with headquarters in Houston, have recently deployed several of CallCopy’s solutions within their contact centers. CallCopy’s solutions help the credit unions to meet the legal and compliance requirements and support their quality management and agent training initiatives.

ECCU needed a call recording solution that could enhance and protect their existing infrastructure investment. Since deploying CallCopy cc: Voice and cc: Screen solutions, ECCU has established a higher standard for the services it delivers to its members and has engaged in a robust quality management program that allows them to deliver one-on-one coaching to agents and continually refine their training programs.

“CallCopy uses the tag line, ’Your Partner in Quality,’ and based on my experience, I would affirm that they live up to that expectation,” said Tom Mauer, member service manager for ECCU.  “I have managed call centers for over twenty years, and almost every contact with CallCopy has reinforced the impression that they want to provide a solution that will work for us. I found them more attentive and consultative in their approach than other vendors I have worked with.”

Mauer added, “As we became more familiar with CallCopy we were impressed with their understanding of the needs of call centers and the needs of the managers responsible for running them. Whether we were talking to the sales area, service support or the installation team, we found every person we dealt with to be knowledgeable, professional and responsive to our questions and needs. Because of their customer service and the built-in scalability of their solutions, we expect CallCopy to be our solution provider for many years to come.”

PrimeWay needed a cost-effective solution that was dependable in terms of compliance and could record calls for legal issues and quality assurance. CallCopy solutions are aiding PrimeWay in two departments; first in the call center for agent training and quality management; and second in the collections department for call logging and to help PrimeWay satisfy compliance requirements.

“Everything about working with CallCopy has been easy,” said Noble Stolhand, call center manager for PrimeWay Federal Credit Union. “From the beginning, CallCopy’s tech people were able to identify what we needed and worked with our IT team to ultimately deliver a plug-and-play solution. CallCopy literally came to our office, plugged in a configured third-party server and turned it on. Since the install in April, we have had no maintenance issues. Based upon our size and needs, CallCopy was the ideal choice.”

“We enjoy helping businesses reach their full potential, and we are excited about our growth within the financial sector,” said Ray Bohac, president and chief executive officer of CallCopy. “As both PrimeWay and ECCU indicated, the ease of set-up and flexibility of our solutions helps to sell our software, while it is our unyielding focus on our customers’ needs combined with the performance of our tools that help differentiate us from the pack and are helping to create loyal customers.”

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.
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Company’s cc: Discover Recognized as Best Recording and Quality Monitoring Solution in the Americas Region

COLUMBUS, OH, Jul 09, 2008 CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has received the best in class award in the category of “Best Recording and Quality Monitoring Solution in the Americas Region” presented by ContactCenterWorld.com. The award recognizes CallCopy’s cc: Discover suite, which includes cc: Voice call recording solution, and cc: Quality, a quality monitoring solution that provides a diverse range of reporting options for identifying trends across the call center.

The Members’ Choice Awards have been recognizing industry solution providers that sell products or services to contact centers for the past six years. Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the scores customers placed on each organization in the areas of robustness of its solutions, after care support, return on investment, and overall satisfaction of the product or service.

“It is clear that so many companies in the industry deserve recognition, and we raise our hats to them,” said Raj Wadhwani, president of ContactCenterWorld.com. “The recipients of the 2008 Members’ Choice Awards are the vendors whom we should make sure are on our short list when we look for solutions because clearly they have very satisfied customers.”

“We appreciate the trust our customers have in our solutions, and we are excited to be recognized by those we serve for having the ‘best recording and quality monitoring solution in the Americas region,’” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “At CallCopy we work hard to ensure that we deliver products that offer a quick return on investment and provide excellent ongoing customer service. The award is a compliment to our entire team that works tirelessly to deliver robust call recording and quality monitoring solutions that continue to meet the demands of our customers and the industry.”

About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information, go to http://www.ContactCenterWorld.com.

CRMXchange Webinar to include representatives from industry leading call recording and quality monitoring solution providers

CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is has been invited to be a part of the CRMXchange 2008 Contact Center Quality Management Great Debate on May 28, 2008. The webinar will include a panel of industry experts representing leaders in the call recording and quality management industry, and will be moderated by Donna Fluss, president of DMG Consulting.

According to CRMXchange, the panel of experts in the 2008 Contact Center Quality Management Great Debate will address the following best practices:

• Determining which modules within quality management solutions will give contact centers the biggest return;
• Enhancing quality management program with performance management;
• Using speech analytics to improve productivity and the overall customer experience; and
• Incorporating customer surveying into the QA process.

“The Great Debate provides us with a great opportunity to discuss what we have seen as best practices in quality monitoring across the contact center,” said Ray Bohac, president and CEO of CallCopy, Inc. “As a company focused on serving small and medium-sized businesses, as well as large enterprises, we bring a unique perspective to the webinar. Many times customers buy call recording and quality monitoring solutions, and end up using only a small fraction of the solutions’ capabilities. Our customers deploy our cc: Discover suite because of its flexibility, both in our licensing model and in our software design, and because it allows them to maximize their value by offering the tools and functionality that they need today and in the future. We look forward to participating with other industry leaders in this great event.”
CallCopy cc: Discover includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules such as cc: Screen and cc: Survey provide greater visibility into employee performance and customer loyalty and concerns.

For more information on the CRMXchange Great Debate visit http://www.crmxchange.com/webcast/debateqmmay08.asp or to register for the event, visit https://crmxchange.webex.com/crmxchange/onstage/g.php?t=a&d=716368294.

About CallCopy
CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Alcatel, Aspect, Avaya, Cisco, NEC, Nortel, ShoreTel and Siemens, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.