Alliance Focuses on Providing Contact Centers With Stronger Call Recording, Quality Monitoring and Workforce Management Solutions

COLUMBUS, OH and NORCROSS, GA– CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, today announced a strategic partnership with GMT Corporation, a leading provider of workforce management (WFM) and workforce optimization solutions for contact centers. The partnership brings together CallCopy’s cc: Discover suite with GMT’s award-winning GMT Planet™ enterprise workforce optimization solution to provide organizations a comprehensive call recording, WFM and quality management solution that will improve the quality and efficiency of their contact center operations.

CallCopy’s cc: Discover suite includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules cc: Screen and cc: Survey round out the offerings by providing greater visibility into employee performance and gathering customer feedback.

“CallCopy is focused on bringing both quality and value to the contact center industry,” said Rick Daley, executive vice president of business development for CallCopy. “By forming this alliance with GMT, we have added a solution to meet the workforce management needs among our own customers. Both companies evaluated numerous solutions before deciding to move forward with the alliance. GMT Planet offers a sound technology and has a base of satisfied customers across a wide range of industries. It is the ideal complement to cc: Discover, and we look forward to working with GMT to make this a successful partnership.”

GMT Planet is a proven workforce management and performance management software suite that helps put the right people in the right place at the right time, to achieve the right business results. As a result, supervisors can focus on improving the customer experience, retaining employees and reducing center operating costs.

“GMT is pleased to partner with CallCopy to provide our joint clients with not only a leading call recording and quality management suite, but also to offer the foundation of a well-integrated workforce optimization solution,” stated Kevin Hegebarth, vice president of marketing for GMT. “This relationship will afford our clients a well-developed workforce optimization strategy while retaining the benefits of best-of-breed call recording and workforce management solutions.”

About GMT Corporation

GMT’s workforce optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools — together delivering a complete solution that is priced to deliver quick return on investment. GMT serves leading clients worldwide, including ABN AMRO, Citibank, Eurostar, Ingenico, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual, Wells Fargo and West Midlands Police. The company is privately held with headquarters in Atlanta, Ga, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.

About CallCopy

CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

Company relocates to new office to prepare for additional growth

COLUMBUS, Ohio – March 18, 2008 – As a result of the growing demand for contact center call recording and quality monitoring solutions, CallCopy today reported record growth for 2007. From 2006 to 2007, CallCopy, a four-year old contact center solutions company, reported growth of more than 75 percent. The company’s success was driven by a dramatic increase in the number of new small and medium-sized customers that adopted the company’s cc: Discover suite of applications.

In addition to a record number of new customers and revenue growth, CallCopy more than doubled its employees, including adding a number of new sales and support staff, and a new director of channel sales. As a result of the company’s growth, CallCopy has recently relocated its headquarters from TechColumbus in Columbus, Ohio to a recently renovated facility located at 1177 Olentangy River Road in Columbus.

“We are on track for another record year, and the new office will support the company’s growth for many years to come,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “Since we started in 2004, we have found a market that is anxious for innovation and searching for a responsive solution provider that delivers the flexibility and the scalability that many small and medium-sized call centers need. Our growth is a compliment to the team of professionals that we have assembled at CallCopy, which has a unified vision for what our company can become. We are well on our way, and we look forward to continuing to exceed expectation, and growing and supporting our loyal base of customers.”

Among CallCopy’s new customers added in 2007 are Cable One, JVC, Mizuno and Nikken. The company continues to gain traction within the financial services industry, specifically among credit unions, and has recently expanded its client base in the utility and healthcare industries.

CallCopy continues to earn recognition among contact centers for cc: Discover, its suite of software applications, which can blend TDM and VoIP call recording technology with quality management tools, speech analytics, desktop screen capture, and surveys. CallCopy’s applications can be deployed individually or as a complete solution that allows administrators to continue to monitor, evaluate and improve customer service, as well as meet industry and government compliance guidelines. CallCopy also has a strong core of technology partners, including Avaya, Cisco, Nortel and Shoretel, which provides call center administrators with the opportunity to deploy certified and integrated best-of-breed solutions

About CallCopy

CallCopy is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

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