COLUMBUS, Ohio – April 16, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks. As a result of the agreement, Pluto Networks will market and sell CallCopy’s suite of contact center solutions as part of its portfolio of VoIP and contact center product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

CallCopy’s award winning suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application.

“We are very pleased to be adding Pluto Networks as a distribution partner,” said Ed Porter, director of partner programs at CallCopy. “We’re obviously familiar with the work that they’ve done in the local market here in Columbus. But they also have a truly global reach, with a presence in 23 countries around the world. The scalability of CallCopy’s solutions will align perfectly with their client base, which ranges from small business to enterprise-level organizations.”

Pluto Networks has built a reputation as global thought leaders, being named as a finalist for Company of the Year in the prestigious TechColumbus Innovation Awards. In addition, Chairman and CEO Larry Chaffin was a finalist for Executive of the Year on two occasions. They have provided award winning leadership in the areas of VoIP and call centers, WAN Acceleration with Riverbed and Fastsoft, and network /organizational security. While specializing in the needs of large and enterprise companies, Pluto Networks has built a successful practice focused on the SMB market, providing access to the same level of service and technology typically accessible only to larger organizations.

“Partnering with CallCopy will allow us to bring their innovative contact center solutions to our customers,” said Larry Chaffin, chairman and CEO of Pluto Networks. “They have a great reputation for providing exceptional service, and that is the same principle on which Pluto Networks was built. I think that this will be a great fit for both companies, and look forward to working with the CallCopy team.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Pluto Networks

Pluto Networks is a virtual company whose employees span 23 countries and speak 37 languages. These experienced professionals offer services and consulting in networking, security, VOIP optical and wireless. Pluto Networks matches the expertise of its staff members to specific client needs. Its virtual nature enables Pluto Networks to offer quality services at a savings to their clients. The company is a Riverbed, Fastsoft, Cisco, Qualys, TriGeo, ChaseTek, ProCurve, PointSec and Symantec Partner. Pluto Networks is a self-funded and its revenue has grown 73% year to year.  For more information, visit www.pluto-networks.net.

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COLUMBUS, Ohio – March 10, 2009 – CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today named Syntellect as its “2008 Distributor of the Year.” This marks the inaugural year for the award, which recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. The award was presented to Syntellect at its Interactions 2009: User and Management Conference in Scottsdale, AZ.

“The Distributor of the Year award is a testament to Syntellect’s outstanding commitment to CallCopy as a strategic partner,” said Ed Porter, director of partner programs at CallCopy. “Syntellect has successfully introduced our solutions to new customer segments and also integrated our technology into its own products. Working together, Syntellect and CallCopy are able to provide customers with award-winning solutions that meet their growing contact center management needs. We appreciate all the effort that Syntellect put into marketing and distributing our solutions to its broad base of customers, and look forward to a successful 2009.”

“We are honored to receive CallCopy’s inaugural Distributor of the Year award,” said Syntellect President Steve Dodenhoff. “The award reflects the efforts of two great organizations that are committed to providing their customers with best-of-breed solutions that result in more efficient, easier to run and more profitable contact centers. The award is a compliment to the efforts of our team, which has truly embraced CallCopy and Syntellect’s vision for our partnership.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification and support levels. CallCopy’s product suite includes solutions that are scalable enough to meet the needs of small businesses, as well as large enterprises, which broadens the sales opportunities for distributors. CallCopy provides partners with the training, sales tools and joint marketing efforts needed to effectively serve their customers and win new business.

To learn more about CallCopy’s solutions and the company’s channel program, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About Syntellect

Syntellect helps its customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. The company measures success by its ability to implement and continuously support solutions for its customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.

For more information about Syntellect, Inc. visit www.syntellect.com.

CallCopy partners with one of ShoreTel’s leading partners in the world

COLUMBUS, Ohio – December 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has signed a reseller distribution agreement with CNP Technologies, one of ShoreTel’s leading partners in the world. As a result of the agreement, CNP will market and sell CallCopy’s suite of contact center solutions as part of its current data, voice and security product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

“When we established our channel program, CNP was exactly the type of distribution partner that we were looking for because of its reputation for understanding the market, sales growth and customer satisfaction,” said Ed Porter, director of partner programs at CallCopy, Inc. “Both of our companies are committed to providing excellence in customer service, and the fact that we both have a strong relationship with ShoreTel will only serve to help CNP’s customers. We are pleased to be the only call recording and quality monitoring solution currently being offered by CNP and look forward to a long-term successful partnership.”

In July, CNP received ShoreTel’s Circle of Excellence Award for the sixth consecutive year.  The award recognizes CNP for exceptional achievement in both customer satisfaction and revenue generation.  CNP also received ShoreTel’s Marketing Achievement, Million Dollar Club, Customer Satisfaction, Volume Achievement, and Major Accounts Program Partner of the Year Awards at this year’s Partner Summit in Las Vegas.

“CallCopy recognizes the value in working with ShoreTel, which made our decision about which call recording solution provider to partner with a fairly easy one,” said John Garrett, executive director of CNP. “Our customers know that we only offer best-of-breed solutions, and that when it comes to new technologies, we have their best interests in mind. We are confident that our customers will find tremendous value as they deploy the CallCopy cc: Discover Suite. Combined with a ShoreTel phone system, CallCopy will enhance end-user productivity and capabilities, while also helping to improve customer service. CallCopy has proven that it is flexible and scalable enough to meet the call recording and quality monitoring needs of all size organizations, and we are excited about the possibilities and benefits this partnership will provide our customers.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification, and support levels. In addition to CallCopy’s solutions, CNP will benefit from CallCopy’s pre-sale and post-installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

CallCopy’s cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.  CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About CNP Technologies

CNP Technologies provides data, voice and security services to clients throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and Six-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

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Leading Avaya BusinessPartner to distribute CallCopy’s suite of contact center solutions

COLUMBUS, Ohio – November 18, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya’s largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy’s suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR’s contact center solutions offerings with CallCopy’s easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy’s suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

“NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users,” said Ed Porter, director of partner programs at CallCopy. “Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market.”

As a result of the alliance, NACR’s customers will be able to work directly with NACR for sales, installation and support of CallCopy’s full product suite. CallCopy’s solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy’s pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

“Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions,” said Barb Courneya, NACR national contact center technology director. “We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers’ challenges.”

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy
CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today’s leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer’s business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

Company appoints new director of channel sales to help partners leverage
CallCopys solutions and services to grow their businesses

COLUMBUS, Ohio — January 29, 2008 – CallCopy, one of the fastest growing companies in the call recording / quality monitoring market, today announced an expansion to its channel program that will allow resellers and distributors to leverage CallCopys solutions and services to help drive new revenue streams. CallCopy provides a suite of contact center solutions that combines call recording technology with quality management tools, speech analytics, surveys, and other useful applications. The company is focused on developing channel partners that market to companies within the United States, Canada and Mexico, with a secondary focus on small to medium sized business (SMB) market solutions.

“The primary focus for CallCopy is establishing and nurturing quality relationships in our channel programs by creating the market’s most partner-friendly channel program,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “Resellers and distributors have specific needs, and we have built a program to address those needs. We go to great lengths to make the business relationship with each channel partner easy to manage. From quote generation and customer demos, to training and support, we provide tools and services to help our partners maximize the success of their sales efforts.”

Bohac continued, “We can offer our partners a compelling solution to add to their product portfolios as we have maintained 100 percent customer retention since we started our company. We have taken what has been traditionally an enterprise-class solution and made it available to the SMB market, which opens up a wealth of new business opportunities for companies that carry only large scale solutions.”

To lead its channel program, CallCopy recently hired Eric Kinsey as director of channel sales. Kinsey comes to CallCopy with more than nine years of experience managing channel programs for some of the industry’s leaders. He has an extensive background in direct and channel sales, partner recruitment and account development, specializing in contact center solutions and maintaining relationships with industry VARs, as well as Cisco and Avaya resellers.

“CallCopy is uniquely positioned to bring enterprise-class solutions to small and medium contact centers in a cost effective manner, without sacrificing the robust array of solution offerings or high service levels for support,” added Kinsey. “Our primary focus is to deliver scalable technology backed by platinum level service, making CallCopy a preferred solution for our partners and their customers. We have already experienced positive traction with national resellers that have recognized the flexibility and intuitive design inherent in our cc: Discover suite, which fills a major void in the contact center industry – that being solutions ideally suited for small and medium sized businesses. I am excited to be a part of the company at this pivotal time and look forward to working with the rest of the CallCopy team to build upon what has proven to be a successful channel program.”

For more information on CallCopy’s channel program, visit www.callcopy.com or contact Eric Kinsey at 888-922-5526.

About CallCopy
CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.
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