Success driven by record number of new customers and expanded channel program

COLUMBUS, Ohio – February 17, 2009 – Driven by the growing demand for its quality monitoring and call recording technology, CallCopy, Inc., a leading provider of innovative performance management solutions, reported record year-over-year revenue growth of more than 200 percent during the 12-month period ending in December 2008.

“In terms of organizational growth and accomplishments, 2008 turned out to be the best year to date for CallCopy,” stated Ray Bohac, president and chief executive officer of CallCopy. “We experienced strong growth in 2007, and built on that momentum for an even better 2008. Because of our customer-focused mentality, we continuously seek input from our customers regarding how we can better serve them and the market. Their feedback has consistently told us that CallCopy’s combination of technology, support and speed of deployment is unrivaled in the market. We see these as key factors as we position ourselves for continued success in 2009 and beyond.”

Bohac also noted that in difficult economic times, CallCopy’s solutions allow organizations to remain competitive by improving their operational efficiencies. By identifying the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.

From a technology perspective, CallCopy developed tighter integration with several leading telephony vendors. The company’s call recording solution passed rigorous tests to receive certification on both the Avaya and ShoreTel platforms in 2008, ensuring customers have the best call recording solution available to meet their needs. Additional product enhancements released throughout the year improved the ability to capture, search, and analyze voice recordings and screen captures to improve customer service, increase productivity and meet compliance regulations.

Updates to its channel program positioned CallCopy for future growth by enabling resellers and distributors of all sizes to help drive new revenue streams. The new program’s tiered offerings provide flexibility and help to maximize profit potential for both sides. New channel relationships established in 2008 included NACR, Avaya’s largest BusinessPartner worldwide; and CNP Technologies, one of ShoreTel’s leading worldwide partners. Through its expanded direct sales and channel programs, CallCopy has realized significant traction across a variety of vertical markets, including the healthcare, financial and high-tech industries.

“CallCopy was recently recognized as Business First’s ‘Best Place to Work’ in Central Ohio,” added Bohac. “This underscores our goal of attracting and retaining the best and brightest individuals to be part of our team. Our employees are fundamental to our mission of providing the highest level of service in the industry. In a recent customer satisfaction survey published as part of DMG’s 2008 – 2009 Quality Management/Liability Recording Product and Market Report, CallCopy scored at or near the top in every category. This included a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. We anticipate that during 2009, we will continue to gain market share by providing companies with the right-size applications and services with an undeterred focus on exceeding customer expectations.”

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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CallCopy partners with one of ShoreTel’s leading partners in the world

COLUMBUS, Ohio – December 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has signed a reseller distribution agreement with CNP Technologies, one of ShoreTel’s leading partners in the world. As a result of the agreement, CNP will market and sell CallCopy’s suite of contact center solutions as part of its current data, voice and security product and service offerings.  CallCopy’s suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

“When we established our channel program, CNP was exactly the type of distribution partner that we were looking for because of its reputation for understanding the market, sales growth and customer satisfaction,” said Ed Porter, director of partner programs at CallCopy, Inc. “Both of our companies are committed to providing excellence in customer service, and the fact that we both have a strong relationship with ShoreTel will only serve to help CNP’s customers. We are pleased to be the only call recording and quality monitoring solution currently being offered by CNP and look forward to a long-term successful partnership.”

In July, CNP received ShoreTel’s Circle of Excellence Award for the sixth consecutive year.  The award recognizes CNP for exceptional achievement in both customer satisfaction and revenue generation.  CNP also received ShoreTel’s Marketing Achievement, Million Dollar Club, Customer Satisfaction, Volume Achievement, and Major Accounts Program Partner of the Year Awards at this year’s Partner Summit in Las Vegas.

“CallCopy recognizes the value in working with ShoreTel, which made our decision about which call recording solution provider to partner with a fairly easy one,” said John Garrett, executive director of CNP. “Our customers know that we only offer best-of-breed solutions, and that when it comes to new technologies, we have their best interests in mind. We are confident that our customers will find tremendous value as they deploy the CallCopy cc: Discover Suite. Combined with a ShoreTel phone system, CallCopy will enhance end-user productivity and capabilities, while also helping to improve customer service. CallCopy has proven that it is flexible and scalable enough to meet the call recording and quality monitoring needs of all size organizations, and we are excited about the possibilities and benefits this partnership will provide our customers.”

CallCopy’s distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy’s channel partners to choose the degree of their services, certification, and support levels. In addition to CallCopy’s solutions, CNP will benefit from CallCopy’s pre-sale and post-installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

CallCopy’s cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.  CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry’s fastest growing call recording and quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About CNP Technologies

CNP Technologies provides data, voice and security services to clients throughout the United States. CNP Technologies implements comprehensive solutions including network assessment, project management, IP Telephony, LAN/WAN implementation, and on-going support. CNP is an industry-leading ShoreTel Reseller and Six-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.

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Certification of CallCopy cc: Voice for ShoreTel Platform extends ability to seamlessly integrate communications with business processes

CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is partnering with ShoreTel, Inc., to integrate cc: Voice with ShoreTel’s Pure IP Unified Communication system. cc: Voice extends the ability of ShoreTel’s Unified Communications solutions to allow businesses to seamlessly integrate communications with business processes for a more collaborative and productive enterprise.

ShoreTel has certified CallCopy’s cc: Voice for three methods of call recording, including native call recording, passive VoIP call recording and VoIP call recording with Computer Telephony Integration (CTI). By maintaining product suites that meet the demands of small companies to large enterprises, CallCopy and ShoreTel bring satisfaction and value to a wider range of companies.

“Our customers are our number one priority, and they expect only the best from our products and services,” said Mark Arman, vice president of business development, ShoreTel. “The CallCopy solutions certified by our Technology Partner Program ensure that our customers have a WLAN solution that is interoperable with our products.”

By offering extremely reliable and scalable solutions that are easy to install and use, ShoreTel enables businesses of any size to seamlessly integrate communications with business processes, creating a more collaborative and productive enterprise. ShoreTel’s distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. ShoreTel continually delights its customers by offering the best products and the best services for the lowest total cost of ownership.

“Our three ShoreTel-certified methods of call recording ensure that ShoreTel customers will have the most effective call recording solution available to meet the needs of their operating environments,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “CallCopy and ShoreTel are both committed to leading our markets in customer satisfaction, and in developing the industry’s easiest solutions to deploy and use.”

For more information about CallCopy’s support for ShoreTel call recording please visit http://www.callcopy.com/shoretel

About CallCopy
CallCopy is one of the industry’s fastest-growing call recording/quality monitoring software companies. CallCopy’s mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including ShoreTel, Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, and Aspect, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

ShoreTel is a registered trademark of ShoreTel, Inc. in the United Sates and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.